FAQ

Ultrasonic uses sound waves with no moving parts; mechanical uses impellers and magnets.

Now we supports NB-IoT, 4G, LoRa, Wired M-Bus, we’re developing LoRaWAN, Wireless M-Bus.

Yes, optional remote valve-control modules are available.

Battery life up to 10 years; replaceable by authorized technicians.

Professional installation is recommended for optimal performance and warranty compliance.

You can contact with sales and coordinate with our engineer.

The meters are suitable for residential, commercial, and industrial environments.

Yes, we offer commissioning and user training services.

Firmware upgrades via OTA (over-the-air).

Yes, customizable logos, casing colors, and communication protocols.

MOQ 500 units; typical lead time 6–8 weeks.

Yes, OEM/ODM available; relevant case studies can be shared.

Absolutely, you’re welcome to become a distributor or system integrator partner.

Certified to MID, OIML R49, WRAS, CE and ISO9001, ISO14001, ISO 10012, etc.

Yes, all meters meet WHO and local drinking-water safety standards.

Our factory holds ISO9001:2015 certification.

Each shipment can provide test reports and conformity certificates upon request.

Yes, Sanchuan’s cloud platform supports APIs for data integration.

Platform supports multiple languages and on-premises deployment.

Yes, you can manage users, regions, and project groups.

We use TLS encryption and redundant cloud backups.

24/7 hotline, remote support, and on-site maintenance services.

2-year warranty; apply via our online portal or hotline.

Contact support via email, hotline, or web chat.

Yes, remote diagnostics and data analysis services are available.

Deployed across China, Australia, Middle East, Africa, and Latin America.

Yes, we have successful deployments in Beijing, Shanghai, Melbourne.

Yes, factory visits can be arranged on request.